Capital One can't issue refunds on behalf of merchants. For example, you should not dispute a purchase if you want to cancel plans or if you're dissatisfied with what you received. A dispute is not the same as requesting a refund from the merchant, which you should do in situations where you want your money back.Although this can include instances of unauthorized use, typically dispute issues or errors are with merchants that are authorized to charge your credit card. I’m sure actual Paypal payees are used to the pop up style checkout but personally I hate it and never thought it felt that great the few times I’ve had to use one like that to order something.If you believe there is an error with a charge on your credit card account or an aspect of your periodic statement, explore these options to resolve the issue as quickly as possible.Ī credit card dispute is a process in which you assert that there is a billing error on your account or that a merchant did not honor their terms and conditions. I didn’t like it and disabled the feature. When I had Paypal Payments enabled the checkout process opened a pop up window to complete the Paypal checkout portion of the process rather than keeping it within the same contiguous form and page that the user is already on. I also found it a bit confusing that they’d bake in 3d secure with Paypal Payments – the optional setting for a completely different checkout flow – rather than include it in the standard WC checkout flow where the majority of our users are heading. I had Paypal Payments enabled as well but had zero customer engagement. That info is helpful and I appreciate you offering intelligent responses instead of copy+paste boiler plate. Thanks Ryan.you seem more knowledgeable and articulate than anyone I have ever encountered in any support interaction with Paypal. The Paypal checkout process is decent but not enough to make up for this completely horrible service. As good as it was on BigCommerce it is the epitome of horrible with WooCommerce. Seems like it’s a good revenue stream for braintree when they can allow fraud because they’re taking the money from your account anyway so no loss on their end. I switched to Stripe and instantly the scam orders stopped. I believe they only care about big name partners since the experience I had on an enterprise Bigcommerce account with them vs what we have on WooCommerce is night and day. Not exactly a service you want to hang your financial well being on. Like I said – 3 open tickets now and zero response. If you want to know the outcome of a dispute you have to make a special request and hope support even responds. The chargeback process literally just leaves you hanging with no information at all to go back to. Just tons of scam visa orders that braintree authorizes only to chargeback later. 3 open support tickets trying to get some help with fraud protection and willing to pay for the highest tier and nothing for a response – not even go away we don’t want your business. The fraud protection is a joke and support is an even bigger joke. Never seen a site get hit as hard with credit card scams ever and whats worse is how easy this gateway seems to make it.
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